Customer Success Manager

Permanent employee, Full-time · Portugal

Location

Working at CoreMedia is about working on exciting projects, for international customers, at global locations, with more than 220 great colleagues in order to shape the digital world. Join our team in Portugal.

The challenge

Translate customer needs and objectives into clear project goals and deliverables aligned with CoreMedia company goals;
Establish and sustain robust relationships with clients, serving as a reliable advisor and advocate for their needs and objectives;
Develop and maintain comprehensive project plans to ensure prompt and successful delivery of customer initiatives;
Collaborate with internal teams to define project scope, timelines, and resource requirements;
Proactively identify risks and issues that may impact project success, and develop mitigation strategies as needed;
Monitor and report on customer success metrics to ensure that CoreMedia is delivering maximum value to clients;
Contribute to the evolution of customer success processes and best practices.

What you offer

Preferably a university degree in business, marketing, communication, or a related field;
Experience in a customer-facing role within digital marketing, preferably in customer success or account management;
Experience and knowledge in Digital Marketing;
Exceptional interpersonal and communication skills, capable of building rapport and relationships with customers and internal stakeholders;
A proactive mindset with a keen interest in questioning 'why';
Proficiency in English and Spanish.
Ability to interact effectively with other team members and be a team player
Excellent communication skills
Curiosity and interest in innovation and technology

What we offer

A hybrid working model (remote + office)
Flexible working hours
An onboarding program to guide you through all the company's departments
Several amenities and perks
Unique office space in the historical centre of Porto
All the benefits of a large corporation combined with an informal and friendly environment
A commitment to your development (we enjoy sharing and learning), with a career plan and regular feedback (regular 1-1 meetings and performance reviews)
Health insurance

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About us

CoreMedia is a leading Digital Experience Platform (DXP), uniquely pairing a powerful Content Cloud with a data-driven Engagement Cloud, designed to elevate experience and drive impact.

The CoreMedia Experience Platform empowers global brands to guide consumers through their buying journey by ensuring the right information gets to the right customer at the right time, leveraging more channels than any other DXP. No matter if it’s on the website, in the app, or via social media - through AI-chatbots, messaging apps, voice and video calls with human interactions - buying journeys are made easy and exciting.

Ambitious global B2C and B2B brands, such as Deckers, Luxottica, PVH Corp, Finnair, Deutsche Telekom, Continental, Claas, Emerson and DMG-Mori rely on CoreMedia to go beyond the limits of customer experiences.

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Join our team!

We appreciate your interest in CoreMedia. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at talents@coremedia.com.